Canadian Mental Health Association (CMHA) Grey Bruce has introduced a single phone number to access all local programs and services across the organization.
Community members can now access all 16 mental health and addiction programs and locations by calling 519-371-3642 or toll free 1-888-451-CMHA (2642). "This new number makes it easier for clients and community partners to reach appropriate services, quickly and efficiently," read an October 18 media release from CMHA Grey Bruce.
CEO Clark MacFarlane said that when CMHA Grey Bruce, G & B House and HopeGreyBruce Mental Health & Addiction Services merged in 2018, improving access to services was a major goal. "All three organizations had their own independent phone systems and cumulatively over 65 different phone numbers. Multiple access points made it confusing for clients," said MacFarlane.
"With this new system in place, CMHA Grey Bruce can provide better support to clients by navigating them to the most appropriate service with just one call," the CEO said, adding that it is a "significant improvement" to those they serve and that feedback from staff and callers has been positive.
For information about locations and services CMHA Grey Bruce offers, visit cmhagb.org or call 519-371-3642 or toll free 1-888-451-CMHA (2642).
